Frequently Asked Questions

We primarily work with premium hardwoods including Teak, Sheesham (Indian Rosewood), Mango Wood, and Oak. All our wood is ethically sourced from sustainable forests. We can also accommodate special requests for specific wood types based on your preferences and budget.

Absolutely! Custom design is our specialty. You can share your ideas, sketches, or reference photos, and our expert designers will work with you to create 3D renderings. We'll refine the design until it perfectly matches your vision before our craftsmen begin building.

The timeline varies based on the complexity and size of the furniture. Typically, simple pieces take 3-4 weeks, while elaborate custom designs may require 6-8 weeks. We provide a detailed timeline during the consultation phase and keep you updated throughout the process.

We deliver across India. Delivery is complimentary within a 50km radius of our workshop. For locations beyond that, we charge a nominal fee based on distance. International shipping can be arranged on request with additional charges.

Pricing depends on several factors: type of wood, dimensions, complexity of design, finish quality, and additional features like upholstery or hardware. We provide detailed quotations breaking down all costs. For custom pieces, we offer a free consultation and quote.

We accept bank transfers, UPI, credit/debit cards, and cash. For custom orders, we typically require a 50% advance payment to begin work, with the balance due upon completion before delivery. EMI options are available for orders above ₹50,000.

We occasionally run seasonal promotions and offer special discounts for bulk orders or complete room furnishing projects. Subscribe to our newsletter or follow us on social media to stay updated on current offers. We also have a referral program with attractive benefits.

All our furniture comes with a comprehensive lifetime warranty against manufacturing defects. This covers structural integrity and craftsmanship issues. The warranty does not cover normal wear and tear, misuse, or damage from accidents. Hardware and upholstery have a 2-year warranty.

Clean with a soft, dry cloth regularly. Avoid harsh chemicals and excessive water. Use coasters for drinks and placemats for hot items. Keep furniture away from direct sunlight and heat sources. We provide detailed care instructions with each delivery and offer professional maintenance services.

Yes, we offer repair and restoration services for all our furniture. Whether it's a minor scratch, loose joint, or major damage, our craftsmen can restore your pieces to their original glory. Contact us with photos of the damage for an assessment and quote.

Absolutely! All our catalog designs can be customized. You can change dimensions, wood type, finish color, hardware, upholstery, and other details to suit your space and preferences. Our designers will help you visualize the modifications before production begins.

Yes, we offer complimentary design consultations where our experts visit your space (within service area), take measurements, understand your requirements, and suggest appropriate furniture solutions. For extensive projects, we can create complete room layouts and 3D visualizations.

Definitely! Share photos of your existing furniture or decor, and we'll match the wood tone, style, and finish. We can also create complementary pieces that harmonize with your current setup while adding a fresh touch to your space.

Yes, professional installation is complimentary with every purchase. Our experienced team will assemble and set up your furniture, ensure everything is properly aligned and secure, and remove all packaging materials. We also provide usage instructions and maintenance tips.

We use high-quality packaging materials including bubble wrap, foam padding, and sturdy wooden crates for large items. Each piece is carefully wrapped to prevent scratches, dents, or damage during transit. We take extra care with delicate carvings and glass components.

Before production, we assess access to your space and can design furniture with modular components if needed. Many of our pieces can be partially disassembled for easy transport through narrow doorways and reassembled on-site. This is discussed during the consultation phase.